The Influence Of Service Quality Toward Customer Satisfaction Of Islamic Sharia Bank
- Jurnal Internasional Bereputasi
- Muhammad Ali Ramdhani, Abdullah Ramdhani and Dinar Mariam Kurniati
- Journal of Advanced Research in Social Sciences and Humanities
Abstrak
The aim of this study is to know the effect on service quality Islamic banking services
business in Indonesia and its impact on customer satisfaction. The results showed that the model is
built based on theoretical studies that have met the criteria for conformity with the value of RMSEA
and GFI .951 .035. The Factors consists of compliance, assurance, reliability, tangible, empathy, and
responsiveness, with a result of 80.10% to customer satisfaction, which consists of availability of
service, responsiveness, professionalism, speed of transaction and completeness.
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