The Influence Of Service Quality Toward Customer Satisfaction Of Islamic Sharia Bank

  • Jurnal Internasional Bereputasi
  • Muhammad Ali Ramdhani, Abdullah Ramdhani and Dinar Mariam Kurniati
  • Journal of Advanced Research in Social Sciences and Humanities


The aim of this study is to know the effect on service quality Islamic banking services business in Indonesia and its impact on customer satisfaction. The results showed that the model is built based on theoretical studies that have met the criteria for conformity with the value of RMSEA and GFI .951 .035. The Factors consists of compliance, assurance, reliability, tangible, empathy, and responsiveness, with a result of 80.10% to customer satisfaction, which consists of availability of service, responsiveness, professionalism, speed of transaction and completeness.

Lihat Dokumen