Content Analysis of Social Media: Public and Government Response to COVID-19 Pandemic in Indonesia
- Jurnal Internasional Bereputasi
- Gugun Geusan Akbar
- Jurnal Ilmu Sosial dan Ilmu Politik Volume 25, Issue 1, July 2021 (16-31) ISSN 1410-4946 (Print), 2502-7883 (Online) https://doi.org/10.22146/jsp.56488
Abstrak
Nowadays, the use of social media to analyze disaster responses has become important. However,
its application to support decision-making by the Government during disasters still present
significant challenges. This article offers a complete analysis of the response of the public and the
Government in dealing with the COVID-19 Pandemics in Indonesia. The content analysis uses to
analyze the tweet post on Twitter to determine the public and government response. Data was
collected from public and government tweets on Twitter and producing 11,578 community tweets
from the public and 958 tweets from the government account. This data was collected from 2nd
March until 15th April 2020. Public comments are sorted into six categories of comments, that is
fate, logic, government mention, worry, scientist, and impression, while sentiments are classified
as positive, negative, and neutral. Government comments are sorted into eight categories, namely
information, education, operating, warnings, resources provision, volunteer recruitment, and
rumors management. The results showed that the public encourages and supports the Government
to cope with a pandemic think rationally and logically in dealing with this Pandemic. In addition,
the study indicates that the Government has not used social media as a medium for communicating
with the public. The quality of government response is not good, especially in the categories
of information on operations, warnings, resources provision, recruitment of volunteers, and
rumors management. The implication of this study suggests how the data might be useful for
the Government in delivering information during the Pandemic.
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