Innovation in the Public Sector: The effectiveness of LAPOR! as one of the Smart City Programs in Bandung

  • Prosiding Internasional
  • Gugun Geusan Akbar, Ikeu Kania, Aceng Ulumudin, Grisna Anggadwita, Lintang Sukma Harmanto, Dini Turipanam Alamanda
  • International Symposium on Social Sciences, Education, and Humanities (ISSEH 2018), Advances in Social Science, Education and Humanities Research, volume 306


Abstract—Many cities in Indonesia try to develop and design effective strategies to create smart cities through innovation and technology. Bandung is one of the local governments in Indonesia which is known as the pioneer of smart city in Indonesia. The Bandung City Government has succeeded in developing innovative solutions to the quality of services in the public sector that are expected to be able to overcome the problems in the Bandung city so as to provide the best service to the societies effectively and efficiently, one of them by launching the application LAPOR!. This study aims to identify societys acceptance and the factors that influence the implementation of LAPOR! as one of the smart city programs in Bandung City with the UTAUT theory approach. The research method used is a quantitative method, with a survey approach. The sampling technique used in this research is probability sampling with random sampling technique. A total of 400 respondents participated in filling out the questionnaire. Multiple linear regressions are used to test the proposed hypothesis. Based on the test results, it can be concluded that all the hypotheses proposed in this study are proven where Performance Expectancy, Effort Expectancy, Social Influence, facilitating conditions have a significant and positive effect on the LAPORs behavioral intention.

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