Analysis of Community Satisfaction Index About Public Services in Regol Village, Garut District, Garut Regency City

  • Jurnal Internasional Bereputasi
  • Ikeu Kania
  • ENDLESS: International Journal of Futures Studies, Vol. No. Bulan, Thn : Vol. 2 No. 2 Tahun 2019


The purpose of this study is to ascertain the availability of public services in Regol Village, Garut District, Garut Regency, as assessed by community satisfaction using the Community Index. This is a quantitative descriptive research in the sense that it analyzes the community satisfaction index and presents the facts in the form of numbers. The sampling approach employed is non-probability sampling with an element of chance. The Community Index (IKM) for Regol Village services was found to be 2.87, with a conversion rate of 71.83. Thus, public service performance falls within the area of high service quality. The certainty of service costs is the highest index, with an IKM value of 77.75, and is at a satisfactory level. Meanwhile, the indication with the lowest index value is the unpredictable speed of service and service schedule, with IKM values of 61.00 and 62.50 being less than satisfactory.

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